Returns & Exchanges

At Shaffer, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, tagged items. Our curated collection is built on quality, and we are committed to ensuring every piece fits perfectly into your wardrobe.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

• 3.
  Attach the Shipping Label

  Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange within 5-7 business days.